A little help
with your letters.

Need a hand with your profile, a game, or Clackle Plus? Email support@clackle.io.

Moving and checking tiles

Drag a tile, or select it and tap a destination. A keyboard letter selects a tray tile; click to place it. Enter or Return runs Check. If a word needs attention, your draft remains editable. The first-run guide and How to play in the game walk through the controls.

Help us find the problem

Include your Clackle username, the device or browser you use, and what happened. A screenshot can help. For a purchase question, include the receipt or order ID, but never send a password, verification code, or payment-card number.

Report or block a player

In the updated Apple apps, open a player’s profile and choose Report / block player, or use Settings → Player safety at your table. Choose a reason and send your report. Reports are private. You can block a player and manage your blocked list in Player safety. For urgent concerns or follow-up, contact support@clackle.io with your username and the approximate time of the incident. Clackle support reviews reports and takes action on confirmed abuse.

Is Clackle free?

Yes. You can play without purchasing Clackle Plus. Plus is an optional permanent upgrade for unlimited play. The website shows the current availability and offer.

Restore an Apple purchase

Sign in to the Clackle profile that purchased Plus, open Clackle Plus, and choose Restore purchases. Apple may ask you to confirm your Apple account. Plus stays with its purchasing Clackle profile; using the same Apple account with a second Clackle profile does not transfer or duplicate the upgrade. If you cannot access the original profile, contact support with your receipt or order ID.

Where is my progress?

Guest progress stays on the device where you played. Use your registered Clackle profile to access supported cloud progress and leaderboards. If you signed in using Google or Apple, use the same sign-in method when returning.

Privacy and account requests

To request access to, correction of, or deletion of your account information, contact support from your account’s email address when possible. Include your username and the request. We may need to verify ownership before acting. See the privacy notice.